Shipping Policy
We want your Tamiya order to arrive safely and clearly. Please review our shipping policy for processing times, delivery estimates, tracking updates, customs coverage, and package support.
Free Worldwide Shipping
Tamiya offers Free Worldwide Shipping on eligible orders. Shipping costs, customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service and will be covered by us if applicable.
Order Processing Time
Orders are usually processed within 1–3 days after they are placed.
Processing time includes order review, payment confirmation, item preparation, and packing before shipment.
Estimated Delivery Time
Estimated delivery time is typically 2–5 days after the order has been processed and shipped.
Delivery times may vary due to destination, order volume, weather, customs review, or other carrier-related delays.
Shipping Destinations
Tamiya provides worldwide shipping service for customers placing orders through our store.
If an order cannot be shipped to a specific destination, our customer service team will contact you with available next steps.
Shipping Rates
Shipping is free worldwide. Customers do not need to pay a separate standard shipping fee at checkout for eligible orders.
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service and will be covered by us if such fees occur.
Tracking Information
After your order has shipped, tracking information is usually updated within 1–3 days.
If tracking does not update immediately, please allow time for the shipping system to scan and display the latest package movement.
Wrong or Incomplete Address
Please review your shipping address carefully before placing an order. Tamiya is not responsible for delays caused by incorrect, incomplete, or outdated address details provided at checkout.
If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will do our best to help before the order ships.
Customs, Import Taxes, and Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Customers are not responsible for paying separate customs duties, import taxes, brokerage fees, or government charges for eligible Tamiya orders under this shipping service.
Lost or Delayed Packages
If your package appears delayed, missing, or has not updated for an extended period, please contact Tamiya customer support.
Include your order number, tracking number, full name, and shipping address so we can review the issue and help with the next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at [email protected].
Include your order number and clear photos of the package, product, label, and any damaged items so our team can review your request.
Contact Us
For shipping questions, tracking help, address issues, delayed packages, or damaged delivery support, please email Tamiya customer service at [email protected].
Please include your order number and a clear description of your shipping question so we can assist you more quickly.
