Return Window

Eligible items may be returned within 30 days of delivery. Return requests submitted after the 30-day return window may not be accepted.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To qualify for a return, the item should be in its original condition and suitable for review once received.

• The item must be unused, unassembled, and undamaged.
• Original packaging, manuals, accessories, decals, parts, and inserts should be included.
• The item should not show signs of modification, painting, gluing, cutting, or installation.
• Proof of purchase or order information may be required.

Non-Returnable Items

Some items may not be eligible for return, including:

• Items that have been used, assembled, altered, painted, glued, cut, or damaged after delivery.
• Items missing original parts, accessories, packaging, manuals, decals, or included materials.
• Opened paints, glue, cement, liquids, or other consumable hobby supplies when the seal or packaging has been opened.
• Items marked final sale, clearance final sale, or non-returnable at the time of purchase, unless required by applicable consumer protection rules.

How to Start a Return

Before sending any item back, please contact customer service at [email protected]. Include your order number, the item you want to return, and the reason for your request.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Return Shipping Cost

Eligible approved returns are covered under our 30 Days Free Returns service. Our customer service team will provide the correct return instructions after your request is reviewed.

Please do not send a return to any address before receiving instructions from customer service.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. Refund timing may also depend on your payment provider.

Exchanges

If you need an exchange, please contact us before returning the item. We will review your request and provide the next steps based on item eligibility and availability.

Exchanges sent without prior customer service instructions may not be accepted.

Damaged or Wrong Items

If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible at [email protected].

Include your order number, a description of the issue, and clear photos of the item, packaging, and any affected parts so we can review your request.