Information We Collect

Tamiya may collect information that you provide directly when you browse our website, create or access an account, place an order, contact us, subscribe to emails, or use customer support features.

• Contact details such as name, email address, billing information, and shipping information.
• Order details such as products purchased, order number, payment status, and customer service history.
• Account details such as login-related information, saved preferences, and communication settings.
• Messages, photos, or other information you choose to send when contacting customer support.
• Website activity information collected through cookies, analytics, and similar technologies.

How We Use Information

Tamiya uses customer information to operate the store, process orders, respond to support requests, improve website performance, and provide a better shopping experience.

• To process and manage purchases, payments, confirmations, and order updates.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To help prevent fraud, unauthorized transactions, security issues, and misuse of the website.
• To personalize website functionality and understand how customers use our online store.
• To send marketing emails when you subscribe or otherwise agree to receive them.

Order Processing

When you place an order with Tamiya, we use the information you provide to confirm the order, process payment, prepare items for fulfillment, communicate order updates, and provide customer support related to your purchase.

We may also use order information to help review returns, exchanges, damaged item reports, missing item questions, and other post-purchase support requests.

Payment Information

Tamiya uses the payment processors provided for this store: PayPal, Stripe, and Credit Card payment processing. Payment information is handled through these payment services to complete transactions and support secure checkout.

Tamiya does not ask customers to send sensitive payment card details by email or through customer support messages.

Cookies and Analytics

Tamiya uses cookies, analytics, and similar tracking technologies to support website functionality, remember preferences, understand site performance, improve navigation, and help us review how customers interact with the store.

You may be able to manage cookies through your browser settings. Disabling some cookies may affect certain website features, checkout functions, or account-related services.

Email Marketing

If you subscribe to Tamiya email marketing, we may use your email address to send updates about products, promotions, sale events, discount opportunities, coupon code messages, and store news.

You may unsubscribe from marketing emails by using the unsubscribe link included in marketing messages or by contacting us at the email address listed below.

Service Providers

Tamiya may share limited customer information with service providers that help operate the store, process payments, manage orders, provide website functionality, support analytics, deliver emails, prevent fraud, or respond to customer requests.

These service providers are only given information needed to perform their services for the store and are not authorized to use customer information for unrelated purposes.

Data Security

Tamiya uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No online store, website, email system, or digital transmission method can be guaranteed to be completely secure. Customers should avoid sending sensitive payment details or confidential information through email.

Data Retention

Tamiya keeps customer information for as long as needed to process orders, provide support, maintain business records, resolve disputes, prevent fraud, comply with applicable obligations, and operate the store.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our operational needs and applicable requirements.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, objection, or a copy of certain personal information.

To submit a privacy-related request, please contact Tamiya at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Tamiya does not knowingly collect personal information from children. Customers should only submit information through the website with appropriate permission and supervision when required.

If you believe a child has provided personal information to Tamiya without appropriate consent, please contact us so we can review the request.

International Users

If you access the Tamiya website from outside the country where our store services are operated, your information may be processed or stored in a different country from where you are located.

By using the website, placing an order, or contacting us, you understand that your information may be handled as described in this Privacy Policy.

Policy Updates

Tamiya may update this Privacy Policy from time to time to reflect changes in store operations, website features, customer support practices, payment processing, cookies, analytics, or applicable requirements.

When updates are made, the “Last updated” date near the top of this page will be revised.