Have a Question?
We are here to help with orders, shipping, returns, exchanges, product questions, account help, and general questions about Tamiya Model Kits, RC cars, Mini 4WD, paints, tools, and hobby supplies.
Email Customer Support
For the fastest support, please email the Tamiya customer service team with your question and any helpful order or product details.
[email protected]We usually respond within 24–48 hours.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
What to Include in Your Message
To help us review your request accurately, please include as much relevant information as possible.
- Your full name and email address
- Your order number, if your question is order-related
- The product name, item number, or model kit name, if available
- A clear description of your question or issue
- Photos, if they help explain a product, part, or package concern
Order Support
Contact us if you need help with an order confirmation, order details, item information, or account-related order questions.
Shipping Support
Reach out with questions about shipment updates, delivery details, package concerns, or shipping information connected to your order.
Returns & Exchanges
Email us before starting a return or exchange so we can review your request and provide the correct next steps.
Product Questions
Ask us about Tamiya Model Kits, RC kits, Mini 4WD, paints, cement, tools, accessories, or product details before you shop.
Use the Contact Form on This Page
If this page includes a contact form, you may use the contact form on this page instead of sending a direct email. Please include the same details listed above so we can understand your request and respond clearly.
